Refund policy

cncstuudio sells digital CAD/CNC files and custom digital design work from Vastseliina, Estonia. The seller is Markus Valdmaa OÜ, registry code 16972350, Rahu 8-17, 65201 Vastseliina, Estonia.

Standard file packs

These are digital content. Under EU consumer rules, the 14-day right of withdrawal is lost once the download is made available, if you clearly agree to that and acknowledge it at checkout. We will only start delivery after that confirmation. If a file is corrupt or incomplete, email info@cncstuudio.com and we will replace it or refund you if we cannot fix it. Refunds, when due, are returned to the original payment method within 14 days.

Custom work

A custom order is made to your specification. Once work has started or files have been delivered as agreed, it is not refundable, except where the files we delivered do not match what was agreed.

If you have not yet downloaded a standard file pack and you want to cancel, email info@cncstuudio.com with your order number.